Have Questions?

Welcome to Korba's FAQ page! Here, we have compiled a collection of frequently asked questions to provide you with quick and helpful answers to common queries. Whether you are new to Korba or a seasoned user, this page aims to address your concerns and assist you in navigating our platform with ease.

Reach out to us if you still need help.

FAQs

  • Korba is an electronic payment system that facilitates the transfer of funds across mobile networks and banks.

  • Anyone who is eighteen years and above and has a national ID can sign up. Minors (people under the age of eighteen years) can be signed up by their parents/guardians in trust for them.

  • NO. You can download the Korba mobile application from Google Play Store (android) or Apple App Store(iOS) and sign up by filling in your details. You can also log on to www.korbaweb.com OR dial *447*447# to sign up.

  • NO. You don’t need an agent to sign up. Just download the app onto your device for FREE.

  • Your personal details (Name, phone number, email address and a national ID).

  • YES. All you need at the time of sign up is the internet, your ID card and a smart device. (Phone, Tablet/iPAD or a Computer)

  • YES. You Don't need to have a bank account or mobile wallet to Sign-up.

  • After signing in, you:
  • Select funds transfer
  • Select Transfer to
  • Select wallet type (Tigo Cash, MTN etc.)
  • Enter wallet number (recipient’s mobile number)
  • Enter Amount
  • Enter Purpose
  • Select sender’s wallet type
  • Enter wallet number (sender’s number)
  • Confirm Payment
  • Wait for a notification to enter your PIN
  • You will receive a notification of a successful funds transfer

  • NO. This will depend on how much your bank or mobile network allows at that point in time.

  • AFTER SIGNING IN, You;
  • Select Payment
  • Select the institution you are paying to
  • Select branch of institution, if it has any
  • Enter payment details of the institution (Branch, Reference, Amount, wallet type)
  • Confirm Payment
  • Wait for a notification to enter your PIN
  • You will receive a notification of a successful payment

  • YES. You are charged only when you transfer funds or make payment, but not when you receive.

  • Your transaction status will be pending and either Korba or your network would send you a message to alert you.

  • There is no limit in using Korba as long as there is Sufficient Funds in your account /wallet.

  • YES. Your transaction history is stored on Korba and can be accessed any time

  • No. Korba does not deal with physical cash.

  • YES. You can have multiple accounts. Since Korba doesn’t hold funds, one account is fine.

  • NO. Korba does not give bank statements, but can only issue Korba transaction statements.

  • Simply go to www.korbaweb.com, *Select Partner Portal, Select Sign-up, Then upload required documents as specified, and the Korba team will contact you.

  • Any organization or institution that collects/mobilizes funds.

  • Korba is fully registered under The Data Protection Act, 2012 (Act 843)

  • Korba is data protection compliant: every information is encrypted with SSL 256 BIT ENCRYPTION

  • ABSOLUTELY, NO

  • You can contact the Korba Call Center via Voice Call or WhatsApp on 0200404010. You can also reach Us on Our social media Handle on #korbaweb on Facebook, Twitter and Instagram.

    How to delete your data

    You can delete your data by following the steps below:

    • Login to the mobile app
    • Click on the profile icon or picture to open the side menu
    • Click on Delete Account, and click on continue to delete your account

    Still have questions?
    Contact our support team

    Get 24/7 chat support with our friendly customer service agents at your service.

    Chat Now